Support

Signu up to Xylene’s Digital Platform following the steps below:

  1. Click on ‘sign up’
  2. Enter business email and set password
  3. Enter name phone and business address
  4. Go to your email inbox
  5. Click button to confirm email
  6. Sign in
  7. Enter the D-U-N-S Number of your organisation. If not available, see below “How to request a D-U-N-S Number” for free
  8. Enter company name, company address, and VAT number
  9. Select plan
  10. Enter credit card details
  11. Sign in
  12. Finished!

 

The D-U-N-S® Number is a unique nine-digit number that identifies business entities on a location-specific basis. Assigned and maintained by Dun & Bradstreet (D&B), the D-U-N-S Number is widely used as a standard business identifier.

Your D-U-N-S Number will be used to check the identity and legal entity status of your organisation as part of our enrollment verification process for joining Xylene. While many types of businesses can receive a D-U-N-S Number, your business must be recognized as a legal entity (such as a corporation, limited partnership, or limited liability company) to enter into the legal terms and obligations of Xylene agreements. DBAs, fictitious businesses, trade names, and branches are not accepted.

D&B may have already assigned your organization a free D-U-N-S Number. Before enrolling, look up your organisation (please make sure you select your country website) to see if you have a D-U-N-S Number. If your company is not listed, you’ll have the option to submit your information to Dun & Bradstreet for a free D-U-N-S Number through this link (please make sure you select your country website).

You’ll be asked for the following information when looking up your organisation:

  • Legal entity name
  • Headquarters address
  • Mailing address
  • Your work contact information

As part of their verification process, a D&B representative may contact you directly for more information (such as your business type or number of employees). Please have your business registration documents ready.

After requesting a D-U-N-S Number, please allow up to 5 business days to receive your number from D&B. Expediting your D-U-N-S Number creation process will not shorten this waiting period. If your application has taken longer than two weeks to process, please email D&B (please make sure you select your country website).